1. Introduction
Tmam is a vehicle maintenance management system designed to simplify maintenance operations for companies through authorized service centers.
We are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, process, store, and protect personal data when you use our services, mobile applications, and website.
2. Data We Collect
2.1 Account Information
Name
Email address
Phone number
Job title
Company name and company-related information
2.2 Vehicle & Maintenance Data
Registered vehicle information
Maintenance requests and work orders
Maintenance history
Approvals and workflow records
Service documentation
2.3 Usage Data
App activity logs
Screens/pages visited
Timestamps
Actions performed within the system
2.4 Device & Technical Data
Device type
Operating system
IP address
App version
Crash logs and diagnostics
2.5 Location Data (Optional)
If enabled by the user, we may collect location data to support fleet-related features.
Location access can be disabled at any time from device settings.
3. How We Use Data
We use collected data to:
Provide and operate platform features
Manage maintenance workflows between companies and service centers
Authenticate users and secure accounts
Prevent fraud and unauthorized access
Improve system performance and reliability
Generate analytics and operational insights
Communicate service updates or important notifications
4. Legal Basis for Processing
We process personal data based on:
Contractual necessity (to provide services)
Legitimate business interests
Compliance with legal obligations
User consent (for optional features such as location access)
5. Data Sharing
We do not sell, rent, or trade personal data.
Data may be shared only with:
Authorized maintenance workshops (to fulfill service requests)
Fleet-owner companies (for vehicles under their management)
Trusted technical service providers (hosting, analytics, notifications, cloud infrastructure)
All third parties are bound by confidentiality and security obligations.
6. AI & Analytics Usage
Tmam may use aggregated and anonymized data for:
Statistical analysis
Service optimization
AI model improvement
Performance insights
No personally identifiable data is used for commercial resale or external marketing.
7. International Data Transfers
Data may be processed or stored on secure cloud servers located outside your country of residence.
We ensure appropriate safeguards are implemented to protect transferred data.
8. Data Retention
We retain personal data:
For as long as the account remains active
As required by applicable laws
For legitimate business record-keeping purposes
9. Account Deletion & Data Removal
Users may request account deletion at any time by:
Submitting a request within the app (if available), or
Contacting us at: support@tmamco.com
Upon verification of the request:
Account data will be deleted within 30 days
Certain records (such as financial or compliance-related data) may be retained as required by law
Aggregated, anonymized data may remain for analytical purposes
10. User Rights
Users may:
Request access to their data
Request correction of inaccurate data
Request restriction of processing
Request account deletion (subject to legal limitations)
11. Data Security
We implement appropriate technical and organizational measures to protect data from:
Unauthorized access
Disclosure
Alteration
Destruction
However, no digital system can guarantee absolute security.
13. External Links
Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy periodically.
Continued use of our services constitutes acceptance of any revised terms.
15. Contact Information
For privacy-related inquiries: